Everyone has a role to play in safeguarding and making sure that we volunteer safely.


Creating safe and welcoming spaces for volunteers, where everyone is respected and valued, is key to safeguarding.

Sometimes you, or your volunteers may see something that concerns you. We’ve created a series of resources to reduce risk and inform you on what steps to take, and what signs to look out for.

These signs don’t always mean that someone in a household is at risk or being harmed, but they are indicators of abuse so are important to be aware of what to look for, so they can be noted and sent them to a volunteer lead and your local safeguarding teams.

Four people in an office working together. One person is stood up showing a person in a wheelchair a camera, the other two are on a separate table looking down at a pad

If you are organising volunteering activity, we recommend your local volunteer centre.


This document sets out how Volunteering Matters aims to keep people safe from harm, especially what it expects from our team to protect children and adults at risk of harm. It includes our commitment to proactively prevent harm and respond well where harm occurs or is suspected, whether online or offline.

The Safeguarding Guidance is aimed at all individuals involved with Volunteering Matters, including employees, volunteers, trustees, consultants, and partner organisations. It ensures everyone understands their responsibilities in protecting children and adults at risk from harm.

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