This report from 2014 by Community Services Volunteers (CSV) – commissioned by the Care Quality Commission (CQC) – identifies and suggests ways in which CQC can best gather the experiences of people using social care services through CSV and other volunteering involving agencies.
It has a particular focus on people using residential, home care and hospice services.
The focus excludes (but may be informed by) CQC’s work inspecting healthcare services.
Working with volunteers to understand the quality of care services
View Report
