This report from 2014 by Community Services Volunteers (CSV) – commissioned by the Care Quality Commission (CQC) – identifies and suggests ways in which CQC can best gather the experiences of people using social care services through CSV and other volunteering involving agencies.
It has a particular focus on people using residential, home care and hospice services.
The focus excludes (but may be informed by) CQC’s work inspecting healthcare services.

View Report