Key Facts

Together with the Department of Transport, Volunteering Matters is working across England to co-ordinate a nationwide volunteer support programme to assist travellers at transport hubs as the COVID-19 restrictions change.

As well as in English below, an introduction to the Journey Makers Project is also available in the following languages – Arabic, Persian, Polish, Romanian:

As the government eases COVID-19 restrictions, Journey Makers is a project funded by the Department for Transport (DfT) which has commissioned Volunteering Matters to co-ordinate a nationwide volunteer support programme to assist travellers at transport hubs.. Volunteering Matters is now recruiting, training and co-ordinating volunteer Journey Makers to assist travellers, provide guidance, advice and support them to help keep people at participating transport hubs safe.

On behalf of the Voluntary and Community Sector Emergencies Partnership, Volunteering Matters is coordinating this scheme. We appreciate that there are over a million experienced volunteers in the UK who want to give their time and energy to support others. We believe that these volunteers with their skills, energy and commitment, are going to be key in keeping people on the transport networks safe as lockdown restrictions are being lifted.

We are now actively recruiting Journey Maker volunteers.

The Volunteer Role:

The main role of a Journey Maker will be to provide support and guidance for the public at participating transport hubs across the UK and providing a welcome environment for people returning to work. The participating transport hubs could include major interchanges, trams, bus stations or undergrounds. All volunteers will be provided with training, face-covering and a HiViz jacket identifying you as a Volunteer.

Volunteers WILL be:

  • Welcoming passengers to the station
  • Supporting passenger flow in and out of stations
  • Guiding passengers through new designated social distancing safe pathways
  • Encouraging passengers to use face coverings (in line with government advice)
  • Providing clear and concise verbal instructions to people moving through the station
  • Reassuring passengers and answering questions
  • Fully supported and safeguarded by the transport hub and a volunteer liaison
  • Provided with PPE and a high-visibility vest clearly stating you are a volunteer
  • Reassured by receiving training and an induction before you start

Volunteers WILL NOT be:

  • Fulfilling any aspect of an employee’s role
  • Expected to know timetable information
  • Asked to compromise their safety

Skills and Attributes:

  • The ability to confidently communicate with commuters
  • The ability to show enthusiasm and have a sense of humour
  • Flexibility and resilience
  • Be fit and healthy

Areas where Journey Makers are needed:

West Midlands Journey Makers


London Journey Makers




Or contact us via email