Youth Engagement Manager

Fixed Term Contract
Job Ref: V400
Hours/Days per week: 35 hours per week – (Flexible days/hours)
Salary: £24,000 plus attractive employee benefits package
Start date: ASAP
Location: Homebased (travel required around Glasgow)
Closing date: 26th May 2022
Interview date and Location: Week commencing 30th May 2022

Volunteering Matters

At Volunteering Matters we use volunteering’s unique power to bring people together and build stronger, more resilient communities across the UK.

We bring people together to resolve some of society’s most complex issues.  From social isolation and loneliness; improving health and wellbeing; building skills, confidence, and opportunity; to ensuring young people can become change makers in their community, the impact that we make is great.  And we won’t stop until everyone in the UK has the opportunity to thrive.

People-led and impact driven, we are a national charity that is deeply embedded in local areas across the UK.  We operate in five regions: London and the South East; Wales and the West of England; East of England; the Midlands and North West England; and Scotland and North East England.  We also have an Employee Volunteering Team with over 25 years’ experience, acting as a broker to provide tailor-made solutions to employers. We turn local knowledge and energy into action and progress, building stronger communities and a better future for all.

This is an exciting time to be joining the team.  We’re changing the way we work to meet new ambitions and make sure our impact continues to grow alongside out business.

JD – Youth Engagement Manager

VM – Application Form

Recruitment Monitoring Form

Role Purpose

We are looking for a talented, dynamic, and professional Youth Engagement Manager to join our team in the Glasgow City.  The right candidate would be someone who can work flexibly and demonstrate an understanding and total commitment to our organisational values.

You will directly support young people aged 16 to 24 across Glasgow, who may have complex and challenging barriers that prevent them from achieving a positive pathway towards the next stage of their lives.  Your work is aligned with the Young Person’s Guarantee, which is Scotland’s commitment to bring together employers, partners and young people.  It aims to connect every 16 to 24 year old in Scotland to an opportunity. This could be a job, apprenticeship, further or higher education, training or volunteering.

Your support in Glasgow will include barrier identification and removal, elements of one to one employability support, and given our passion for volunteering, focus will be on supporting young people to embrace a local volunteering placement as an excellent route to work/next steps in life.  Each young person we work with are offered a mentor and so you will also work alongside colleagues in our Mentoring team, ensuring young people have the opportunity to benefit from a ProjectScotland Volunteer Mentor.

You will manage and develop our networks and relationships in the area, including within education, social work and employability teams, to secure referral pathways into our service.  You will identify and build partnerships with charitable and not-for-profit organisations across Glasgow who will host volunteer placements.

Key Duties & Responsibilities

  • To meet ambitious targets in supporting young people, and their progression into long-term outcomes
  • Working one to one with young people, identifying barriers they face and provide support and strategies to overcome them
  • To provide one to one employability support that is tailored to the young person’s personal circumstances
  • To engage directly with young people to understand their wants, needs and aspirations and determine the best opportunity for each to volunteer, and provide the support they need in advance of volunteering
  • To work alongside the ProjectScotland mentoring team to ensure young people have the opportunity to benefit from the experience and skills of a dedicated volunteer mentor
  • To manage all elements of the young person’s experience from point of referral to completion of their volunteering opportunity, and beyond
  • To identify, develop and maintain excellent relationships with charity and not-for-profit partners across Glasgow, as well as referral partners and agencies
  • Ensure diverse, high quality volunteer roles are available that reflect the needs and interests of young people
  • To manage the risk assessment, quality assurance and audit processes as appropriate
  • Ensure monitoring, impact and evaluation information and data is collected and that the project meets it’s agreed targets, reporting format and schedule. Assist the Delivery Leader by preparing reports to funders
  • To ensure all the above is done with excellent record keeping, in accordance with compliance requirements. This includes the use of Salesforce CRM system
  • Promoting and representing Volunteering Matters and ProjectScotland across Glasgow
  • Contribute to the wider Volunteering Matters and ProjectScotland staff teams, upholding our values at all times

Person Specification 


  • A sound and comprehensive understanding of the particular challenges and barriers that young people face
  • Understanding of how to assess the needs of an individual using a person-centered approach
  • Excellent organisational and IT skills
  • Excellent people skills with the ability to build professional, long term relationships with others
  • Beneficiary-focused, and adaptable – able to go from strategic conversations with key partners to chatting with a young nervous potential volunteer
  • Ability to manage a busy workload and prioritise accordingly
  • Strong attention to detail and a willingness to accurately record all interactions
  • Creating, coordinating and supporting proper reporting channels around contract compliance
  • Experience of project management and working to deadlines


  • Significant experience working directly with young people, particularly those who face challenges and barriers
  • Demonstratable relationship management experience with a wide range of stakeholders
  • Experience in using a CRM (customer relationship management) system
  • Experience of project management, achieving high targets and working to strict deadlines
  • Proven ability to communicate effectively and work as part of a team


Relevant experience and values alignment is more important for this role than specific qualifications


Having a regular presence in the area, to work with partners and young people is essential for this role (in line with COVID restrictions).  Given the geographical spread of the working area, a driving license and access to a vehicle would be beneficial.  When home based, internet access to enable remote working is essential.  IT equipment and infrastructure will be supplied.

This role requires membership of the PVG (Protection of Vulnerable Groups) scheme. Having a conviction will not necessarily cause a bar to employment.

Our Values & Way of Working:

In all that we do, we embrace a philosophy of ‘Freedom within a Framework’ and are guided by our values: Empowering, Inclusive, Compassionate, Positive & Straightforward.

This job description is intended to include the broad range of responsibilities and requirements of the post. It is neither exhaustive nor exclusive but while some variations will be expected, these will be at an appropriate level for the role.

Diversity & Inclusion

Volunteering Matters welcomes all applicants and are keen to ensure our team reflects the diversity of the UK and the communities we serve. We encourage applications from disabled, LGBT and Black, Asian and Minority Ethnic backgrounds, along with candidates with any protected characteristics and from disadvantaged groups.

Disability Confident & Reasonable Adjustments:

We guarantee to interview anyone with a disability whose application meets the minimum criteria for the role. Please provide evidence in your application, which demonstrates that you meet the level of competence required in the “Experience/Skills” section of this advert. To be considered for a guaranteed interview or to discuss any reasonable adjustments during the process, please state this in your application or contact for more information.

We have also committed to the following pledges which positively encompass our recruitment and selection processes and methodology: The Promise, Show The Salary, Salary History.


Our employee benefits reflect our culture which is built on an approach of full flexibility with accountability, and designed to let you make your most positive contribution; we offer Flexible Working by Default (re hours & place of work), Unlimited Annual Leave, Employee Pension scheme, Life Assurance, Cycle to Work Scheme, Season Ticket Loan, Employee Assistance Programme, enhanced sick and family leave. We are also open to discuss job share applications.

GDPR Statement

If you apply for a role with us, we will retain your contact details including your name, address, email address and phone number to help us manage your application for up to 6 months.  We will not use your personal data for any other purpose or share it with any third party. You can contact us at any point to update your personal information or ask us to delete it from our records.

To Apply

Please send a completed application form clearly stating which role you are applying for. There are sections in the form where you can demonstrate how you fulfil the role requirements and also express yourself, what previous relevant achievements you have (both in life and at work), what skills & experience you can offer, and what you believe you can contribute to Volunteering Matters.

If you would like to have a discussion with the Hiring Manager prior to submitting your application, please request this from