Volunteer Coordinator (Dundee)

Permanent Contract
Job Ref: V416
Hours/Days per week: 17.5 hours per week – (Flexible days/hours)
Salary: £12,500 plus attractive employee benefits package
Start date: ASAP
Location: Dundee (locally homebased)
Closing date: 19th August 2022, 10am
Interview date and Location: week commencing 29th August 2022

Volunteering Matters

At Volunteering Matters we use volunteering’s unique power to bring people together and build stronger, more resilient communities across the UK.

We bring people together to resolve some of society’s most complex issues.  From social isolation and loneliness; improving health and wellbeing; building skills, confidence, and opportunity; to ensuring young people can become change makers in their community, the impact that we make is great.  And we won’t stop until everyone in the UK has the opportunity to thrive.

People-led and impact driven, we are a national charity that is deeply embedded in local areas across the UK.  We operate in five regions: London and the South East; Wales and the West of England; East of England; the Midlands and North West England; and Scotland and North East England.  We also have an Employee Volunteering Team with over 25 years’ experience, acting as a broker to provide tailor-made solutions to employers. We turn local knowledge and energy into action and progress, building stronger communities and a better future for all.

This is an exciting time to be joining the team.  We’re changing the way we work to meet new ambitions and make sure our impact continues to grow alongside out business.

JD Volunteer Coordinator (Dundee)

VM – Application form (2022)

Recruitment Monitoring Form

Role Purpose

ProjectScotland, part of the national charity Volunteering Matters, supports young people to get on in life, using the power of volunteering. We are thrilled to be involved in an innovative and exciting new partnership with The Welcoming Association known as the “Inspire Project” – to support the community participation and inclusion of New Scots Refugees. ProjectScotland’s role as part of the Inspire Project is to facilitate mentoring relationships and the opportunity for New Scots to access supported volunteering placements.

The core skills that young people need to move on in life includes interpersonal skills, communication skills, planning and problem solving, and working as part of a team. At times, New Scots refugees need support with these skills due to their experience of trauma or other very challenging experiences. Discrimination, language barriers, low self-esteem and other negative factors means that New Scots refugees have barriers to successfully engaging the labour market.

ProjectScotland are looking to recruit a talented, dynamic, and professional Volunteer Coordinator to join our team in Dundee, to work on the Inspire Project. The right candidate would be someone who can work flexibly and demonstrate an understanding of, and commitment, to our organisational values. Your role within the Inspire Project will include:

  • Recruiting, training, matching, and supporting Volunteer Mentors
  • Directly engage New Scots to understand their wants, needs and aspirations from mentoring relationships and volunteering opportunities
  • Building and maintaining networks and relationships with charity partners across Dundee and the surrounding areas so that New Scots can take part in a volunteering placement

Key Duties & Responsibilities

  • Consistently role modelling and displaying our organisational values
  • Contribute to effective teamwork across the regional team and the wider charity, in line with our “flexible working by default” and “self-managed teams” philosophy
  • To directly engage New Scots to understand their wants, needs and aspirations in advance of a mentoring relationship and volunteering opportunity
  • To recruit, train, match and support Volunteer Mentors – local people who can support the integration and inclusion of New Scots refugee’s
  • To identify, develop and maintain excellent relationships with charity and not-for-profit partners in Dundee. Ensuring diverse, high quality volunteer roles are available for New Scots refugees, that reflect their needs and interests
  • To provide support to New Scots refugee’s (and their mentors) by identifying volunteering opportunities, and introducing all stakeholders required
  • To manage the risk assessment, quality assurance and audit processes as appropriate
  • Ensure monitoring, impact and evaluation information and data is collected and that the project meets it’s agreed targets, reporting format and schedule. Assist the Project Manager by preparing reports to funders
  • To ensure all the above is done with excellent record keeping, in accordance with compliance requirements. This includes the use of Salesforce CRM system

This job description is intended to include the broad range of responsibilities and requirements of the post. It is neither exhaustive nor exclusive but while some variations will be expected, these will be at an appropriate level for the role.

Person Specification

Skills / Knowledge Required

  • An excellent knowledge and understanding of the life challenges and barriers that New Scots refugees have experienced, and face today in Scotland
  • An understanding of how to assess the needs of an individual using a person-centered approach
  • Excellent written and verbal communication skills including being able to have strategic conversations with stakeholders one minute, and talk to an anxious or unsure refugee the next
  • Excellent people skills with the ability to build professional, long-term relationships with various stakeholders, to influence and motivate others
  • Excellent organisational and IT skills including the ability to manage workload and prioritise effectively, the use of Microsoft Office, Microsoft Teams and Zoom
  • Strong attention to detail and a willingness to accurately record all interactions
  • Creating, coordinating and supporting proper reporting channels around contract compliance

Experience Required

  • Experience working directly with New Scots refugees, or other groups of people who face significant challenges and barriers
  • Experience of quality Volunteer Management, particularly mentoring programmes
  • Demonstratable relationship management experience with a wide range of stakeholders, with a track record of being able to communicate effectively and work as part of a team
  • Experience of project coordination, achieving high targets, a busy workload and working to strict deadlines
  • Understanding of and commitment to Equality, Diversity and Inclusion Qualifications

Relevant experience and an understanding and commitment to our organisational values is more important for this role than any specific qualifications.


Part of your working week will be based in local Dundee communities, meeting New Scots, volunteers, and other stakeholders. For the remainder of the time, you can work from home (must be close to Dundee). Good internet access and a suitable home working environment is required. All I.T. equipment, mobile phone and infrastructure will be supplied.


This role requires membership of the PVG (Protection of Vulnerable Groups) scheme. Having a conviction will not necessarily cause a bar to employment.

Our Values & Way of Working:

In all that we do, we embrace a philosophy of ‘Freedom within a Framework’ and are guided by our values: Empowering, Inclusive, Compassionate, Positive & Straightforward.

This job description is intended to include the broad range of responsibilities and requirements of the post. It is neither exhaustive nor exclusive but while some variations will be expected, these will be at an appropriate level for the role.

Diversity & Inclusion

Volunteering Matters welcomes all applicants and are keen to ensure our team reflects the diversity of the UK and the communities we serve. We encourage applications from disabled, LGBT and Black, Asian and Minority Ethnic backgrounds, along with candidates with any protected characteristics and from disadvantaged groups.

Disability Confident & Reasonable Adjustments:

We guarantee to interview anyone with a disability whose application meets the minimum criteria for the role. Please provide evidence in your application, which demonstrates that you meet the level of competence required in the “Experience/Skills” section of this advert. To be considered for a guaranteed interview or to discuss any reasonable adjustments during the process, please state this in your application or contact join@volunteeringmatters.org.uk for more information.

We have also committed to the following pledges which positively encompass our recruitment and selection processes and methodology: The Promise, Show The Salary, Salary History.


Our employee benefits reflect our culture which is built on an approach of full flexibility with accountability, and designed to let you make your most positive contribution; we offer Flexible Working by Default (re hours & place of work), Unlimited Annual Leave, Employee Pension scheme, Life Assurance, Cycle to Work Scheme, Season Ticket Loan, Employee Assistance Programme, enhanced sick and family leave. We are also open to discuss job share applications.

GDPR Statement

If you apply for a role with us, we will retain your contact details including your name, address, email address and phone number to help us manage your application for up to 6 months.  We will not use your personal data for any other purpose or share it with any third party. You can contact us at any point to update your personal information or ask us to delete it from our records.

To Apply

If you would like to have a discussion with the Hiring Manager prior to submitting your application, please request this from join@volunteeringmatters.org.uk

#volunteeringmatters www.volunteeringmatters.org.uk