Project Manager

Permanent Contract
Job Ref: V391
Hours/Days per week: 35 hours per week – (Flexible days/hours)
Salary: £28,500 plus attractive employee benefits package
Start date: ASAP
Location: Ipswich (homebased or office based)
Closing date: 18th May 2022
Interview date and Location: Week commencing 23rd May 2022

Purpose of the role

The purpose of this role is to be the lead project manager on our Adult Social Action projects, mainly within Ipswich. This will involve empowering and supporting volunteers and adults from various backgrounds and communities to carry out engagement activities. This includes volunteer training, managing a micro shop and creating workshops for a diverse range of adults with different support needs. It also involves the recruitment, deployment, and supervision of sessional workers, such as counsellors and creative therapists. The two projects currently on Adult Social Action are:

Job Description – Project Manager

VM – Application Form

Recruitment Monitoring Form


This is a partnership project with Health Outreach Ipswich, a health centre which provides GP services for marginalised communities, including newly arrived asylum-seekers, the Roma community and people experiencing homelessness. The purpose of the partnership is to provide opportunities for people from these communities to engage in social action and volunteering.

Survival Stories: An inter-generational project which supports adults with symptoms of severe mental illness to share their survival strategies with young people. This is achieved through a therapeutic pathway which supports project participants to produce creative works. The project specifically targets adults with a BAME identity and those who are aged 65 and above as these communities tend to be under-represented in mainstream mental health services.

The post-holder will also contribute to the wider work of our regional team, which involves empowering communities to grow their resilience and organically find solutions to the challenges they face with the end aim of engaging them into other community and volunteering activities.

This post will involve face-to-face interaction with volunteers and members of the public and will predominately be office based.

Volunteering Matters

At Volunteering Matters, we use the unique power of volunteering to bring people together and build stronger, more resilient communities across the UK.=

We are a values-driven organisation, and are looking for someone who is compassionate, empowering, straightforward, inclusive and positive to turn community energy into genuine and meaningful outcomes.

We bring people together to resolve some of society’s most complex issues.  From social isolation and loneliness, to improving health and wellbeing, to building skills, confidence and opportunity and to ensuring young people can become change-makers in their community; the impact that we have is great.  And we won’t stop until everyone in the UK has the opportunity to thrive.

People-led and impact driven, we are a national charity that is deeply embedded in local areas across the UK.  We operate in five regions: London and the South East; Wales and the West of England; East of England; the Midlands and North West England; and Scotland and North East England.

Volunteering Matters is looking for a dynamic and proactive Suffolk-based, Project Manager to join our Eastern regional team.

The post holder(s) will be accountable to the Delivery Lead – East of England.

Key Duties:

Manage a number of small project-specific teams, which include volunteers and sessional workers.

Recruit, interview, induct, train and support volunteers to carry out community engagement activities.

Empower young people and adults facing participation barriers to become involved in volunteering and community engagement activities.

Work closely with partners, referral agencies and funders to ensure a steady flow of volunteers and participants into projects and the achievement of project outcomes.

Supervise and participate in engagement activities in community, educational and cultural settings.

Provide administrative support for the project as required, including keeping volunteer and participant records in accordance with Data Protection legislation and using impact tools to record engagements and outcomes.

Maintain effective relationships with beneficiaries, volunteers, Volunteering Matters’ Staff and external stakeholders.

Risks assess volunteer activity and carry out regular reviews and take action to resolve any safety issues which arise during the delivery of the project.

Contribute to the wider work of the organisation locally, regionally and nationally.

Support and promote safeguarding throughout all delivery, and identify and act on any safeguarding concerns.

Promote and adhere to Volunteering Matters Equality and Diversity Policy, Safeugarding Policy and all other Volunteering Matters policies relevant to this role.

Play an active role in identifying and developing new business, including through representing and platforming the views and ideas of volunteers and beneficiaries.

The job description gives an outline of key duties and is not intended to be an exhaustive list. The post holder may be asked from time to time to take on other responsibilities as reasonably requested by their line manager.

Person Specification

Your statement of suitability should demonstrate how you fulfil these requirements.

In deciding who to shortlist and appoint to this post, we will be looking for evidence of the following skills, knowledge, experience, and personal qualities:

A passion for working with people of all ages, especially people from marginalised communities who are often unheard and frequently stigmatised. The ability to translate this passion into sustainable, positive practice which builds engagement, enthusiasm and trust.

The ability to engage, motivate and empower people from a range of backgrounds to get involved in community and volunteering activity. This includes understanding the barriers to involvement presented by poverty, ill-health, addiction, disability, past trauma and being a non-native speaker of English. A willingness to take practical steps to remove or reduce the impact of these barriers is important.

A passion and commitment to community development and the ability to empower individuals and groups to make informed choices through explaining situations and clarifying options.

The ability to work autonomously and to balance the needs of different projects and stakeholders.

A proactive approach to sourcing delivery opportunities and to building purposeful partnerships.

The ability to self-advocate, manage expectations and seek support when needed.

Resilience and flexibility, with an openness to different approaches and solutions.

The ability to work in a non-judgemental way, demonstrating patience, interest and compassion whilst maintaining appropriate boundaries and personal safety.

Experience of leading teams to achieve specific outcomes within defined timeframes.

Experience of supporting and empowering people who have experienced trauma and who live with serious mental health conditions.

The ability to adapt communication style to audience and situation. This includes being able to demonstrate a high level of diplomacy whilst addressing challenging behaviour and resolving conflicts.

A high level of integrity and a commitment to openness and accountability.

Being comfortable working in public and outdoor settings on a regular basis.

Being willing to handle small amounts of cash and to transport cash over short distances.

Ability to assess risk, carry out risk assessments and adhere to health and safety and safeguarding procedures.

An understanding of, and commitment to, equality, diversity and inclusion.

An understanding of, and commitment to, safeguarding, data protection and confidentiality.

Ability to self-reflect and ability to collaborate with the team towards new learning and development.


Appointment to this position is subject to an enhanced disclosure check. Having a conviction will not necessarily cause a bar to employment.

Our Values & Way of Working:

In all that we do, we embrace a philosophy of ‘Freedom within a Framework’ and are guided by our values: Empowering, Inclusive, Compassionate, Positive & Straightforward.

This job description is intended to include the broad range of responsibilities and requirements of the post. It is neither exhaustive nor exclusive but while some variations will be expected, these will be at an appropriate level for the role.

Diversity & Inclusion

Volunteering Matters welcomes all applicants and are keen to ensure our team reflects the diversity of the UK and the communities we serve. We encourage applications from disabled, LGBT and Black, Asian and Minority Ethnic backgrounds, along with candidates with any protected characteristics and from disadvantaged groups.

Disability Confident & Reasonable Adjustments:

We guarantee to interview anyone with a disability whose application meets the minimum criteria for the role. Please provide evidence in your application, which demonstrates that you meet the level of competence required in the “Experience/Skills” section of this advert. To be considered for a guaranteed interview or to discuss any reasonable adjustments during the process, please state this in your application or contact for more information.

We have also committed to the following pledges which positively encompass our recruitment and selection processes and methodology: The Promise, Show The Salary, Salary History.


Our employee benefits reflect our culture which is built on an approach of full flexibility with accountability, and designed to let you make your most positive contribution; we offer Flexible Working by Default (re hours & place of work), Unlimited Annual Leave, Employee Pension scheme, Life Assurance, Cycle to Work Scheme, Season Ticket Loan, Employee Assistance Programme, enhanced sick and family leave. We are also open to discuss job share applications.

GDPR Statement

If you apply for a role with us, we will retain your contact details including your name, address, email address and phone number to help us manage your application for up to 6 months.  We will not use your personal data for any other purpose or share it with any third party. You can contact us at any point to update your personal information or ask us to delete it from our records.

To Apply

Please send a completed application form clearly stating which role you are applying for. There are sections in the form where you can demonstrate how you fulfil the role requirements and also express yourself, what previous relevant achievements you have (both in life and at work), what skills & experience you can offer, and what you believe you can contribute to Volunteering Matters.

If you would like to have a discussion with the Hiring Manager prior to submitting your application, please request this from