Youth VIP Engagement Manager

Fixed Term Contract
Job Ref: V393
Hours/Days per week: 35 hours per week – (Flexible days/hours)
Salary: £24,000 plus attractive employee benefits package
Start date: ASAP
Location: Homebased (travel required around Glasgow and West Scotland)
Closing date: 11th May 2022
Interview date and Location: Week commencing 16th May 2022

Volunteering Matters

At Volunteering Matters we use volunteering’s unique power to bring people together and build stronger, more resilient communities across the UK

We bring people together to resolve some of society’s most complex issues.  From social isolation and loneliness; improving health and wellbeing; building skills, confidence, and opportunity; to ensuring young people can become change makers in their community, the impact that we make is great.  And we won’t stop until everyone in the UK has the opportunity to thrive.

People-led and impact driven, we are a national charity that is deeply embedded in local areas across the UK.  We operate in five regions: London and the South East; Wales and the West of England; East of England; the Midlands and North West England; and Scotland and North East England.  We also have an Employee Volunteering Team with over 25 years’ experience, acting as a broker to provide tailor-made solutions to employers. We turn local knowledge and energy into action and progress, building stronger communities and a better future for all.

This is an exciting time to be joining the team.  We’re changing the way we work to meet new ambitions and make sure our impact continues to grow alongside out business.

JD – Engagement Manager

VM – Application Form

Recruitment Monitoring Form

Role Purpose

We are looking for a talented, dynamic, and professional Youth VIP Engagement Manager to join our team, working together and with partners to deliver ambitious outcomes geared toward embedding #YouthVIP recommendations across Scotland.  The post holder will work closely with their North and East of Scotland counterpart within the team, and work with organisations and partners across the West of Scotland (including Glasgow city, Dumfries and Galloway, the Lanarkshire’s, and Ayrshire’s).

The right candidate will be someone who can work flexibly and demonstrate an understanding and total commitment to our organisational values.

This role is an exciting opportunity which calls for the successful candidate to work establish and maintain partnerships with National and local level partners such as the TSI network, individual TSI’s, Volunteer Scotland, Local Authorities and on occasion, engaging directly with young people, to support their input and voice throughout.  Key to this is also working closely with their counterpart, and our consortium partners on the project, YouthLink Scotland and Young Scot.  The post holders work will contribute toward a partnership approach to ensure understanding the journey #YouthVIP has been on thus far, the recommendations, where there are areas for development within their area/organisation, and support training and a lasting plan for youth engagement and involvement going forward.

Key Duties & Responsibilities

  • To meet ambitious targets in engaging organisations to attend the #YouthVIP training suite
  • Work closely with training provider Get The Gen to arrange and evaluate training across the Country
  • Create and manage relationships with organisations within the TSI Network
  • Work closely with each other and #YouthVIP consortium partners (YouthLink Scotland and Young Scot)
  • To engage directly with young people to understand their wants, needs and aspirations for youth volunteering, and how best their peers should be involved moving forward
  • To work alongside partners to embed the formal volunteering framework, keeping young people with greater/multiple barriers to inclusion at its heart
  • To shape youth focused volunteering campaigns across Scotland in collaboration with partners
  • To manage the risk assessment, quality assurance and audit processes as appropriate
  • Ensure monitoring, impact and evaluation information and data is collected and that the project meets it’s agreed targets, reporting format and schedule. Assist the Delivery Leader by preparing reports to funders
  • Promoting and representing Volunteering Matters, ProjectScotland and the wider #YouthVIP Consortium at local and National level
  • Contribute to the wider efforts of the #YouthVIP Consortium as appropriate
  • Contribute to the wider Volunteering Matters and ProjectScotland staff teams, upholding our values at all times


  • A sound and comprehensive understanding of the particular challenges and barriers that young people face
  • Outstanding written and verbal communication skills
  • Excellent organisational and IT skills
  • Excellent people skills with the ability to build professional, long-term relationships with others
  • Beneficiary-focused, and adaptable – able to go from strategic conversations with key partners to chatting with a nervous young person
  • Ability to manage a busy workload and prioritise accordingly
  • Strong attention to detail and a willingness to accurately record all interactions
  • Creating, coordinating, and supporting proper reporting channels
  • Experience of project management and working to deadlines


  • Experience working with young people, particularly those who face challenges and barriers would be beneficial
  • Demonstratable relationship management experience with a wide range of partners and stakeholders
  • Experience in accurate record keeping – experience using a CRM (customer relationship management) would be useful
  • Experience of project management, achieving high targets and working to strict deadlines
  • Proven ability to communicate effectively and work as part of a team


Relevant experience and values alignment is more important for this role than specific qualifications


Although home-based, regular travel will be required to engage with young people, partners, and colleagues within Glasgow and the West of Scotland.  Given the wide geographical spread, a driving license and access to a car would be beneficial.  All aspects of the role will of course be risk assessed, and always in line with latest COVID-19 guidance.

Internet access to enable remote working is essential.  IT equipment and infrastructure will be supplied.

This role requires membership of the PVG (Protection of Vulnerable Groups) scheme. Having a conviction will not necessarily cause a bar to employment.

Our Values & Way of Working:

In all that we do, we embrace a philosophy of ‘Freedom within a Framework’ and are guided by our values: Empowering, Inclusive, Compassionate, Positive & Straightforward.

This job description is intended to include the broad range of responsibilities and requirements of the post. It is neither exhaustive nor exclusive but while some variations will be expected, these will be at an appropriate level for the role.

Diversity & Inclusion

Volunteering Matters welcomes all applicants and are keen to ensure our team reflects the diversity of the UK and the communities we serve. We encourage applications from disabled, LGBT and Black, Asian and Minority Ethnic backgrounds, along with candidates with any protected characteristics and from disadvantaged groups.

Disability Confident & Reasonable Adjustments:

We guarantee to interview anyone with a disability whose application meets the minimum criteria for the role. Please provide evidence in your application, which demonstrates that you meet the level of competence required in the “Experience/Skills” section of this advert. To be considered for a guaranteed interview or to discuss any reasonable adjustments during the process, please state this in your application or contact for more information.

We have also committed to the following pledges which positively encompass our recruitment and selection processes and methodology: The Promise, Show The Salary, Salary History.


Our employee benefits reflect our culture which is built on an approach of full flexibility with accountability, and designed to let you make your most positive contribution; we offer Flexible Working by Default (re hours & place of work), Unlimited Annual Leave, Employee Pension scheme, Life Assurance, Cycle to Work Scheme, Season Ticket Loan, Employee Assistance Programme, enhanced sick and family leave. We are also open to discuss job share applications.

GDPR Statement

If you apply for a role with us, we will retain your contact details including your name, address, email address and phone number to help us manage your application for up to 6 months.  We will not use your personal data for any other purpose or share it with any third party. You can contact us at any point to update your personal information or ask us to delete it from our records.

To Apply

Please send a completed application form clearly stating which role you are applying for. There are sections in the form where you can demonstrate how you fulfil the role requirements and also express yourself, what previous relevant achievements you have (both in life and at work), what skills & experience you can offer, and what you believe you can contribute to Volunteering Matters.

If you would like to have a discussion with the Hiring Manager prior to submitting your application, please request this from