Recruitment Monitoring Form

JD Delivery LeaderMat Cover Glasgow

Role Purpose 

As Delivery Leader, your role will be to develop and facilitate a high performing team that delivers inclusive and impactful volunteering and social action activities across Glasgow and the West of Scotland whilst meeting the needs of the communities that they are part of. You will be leading both the joint staff and volunteer team. 

You will be the main point of contact for local commissioners, funders, and partners. You will be responsible for maintaining pre-existing relationships with partners and securing renewals, as well as discovering and creating potential new business and collaboration opportunities. 

You will be trustworthy, respect your team members and promote a culture of collective accountability. As a Delivery Leader, you will play a leading role in ensuring that Volunteering Matters is an inclusive, happy, and rewarding place to work and volunteer. 

 Key Duties Responsibilities 

  • Create a sense of being a team and a culture of co-operation, collaboration and accountability across the Glasgow and the West of Scotland. 
  • Embed equality, diversity and inclusion into every aspect of our work in Glasgow and the West of Scotland. Including staff and volunteer recruitment, training and long term engagement.  
  • Create a culture of trust within the team, this includes embracing lead volunteers as active and valued team members 
  • Enage and involve team members in planning, objectives and goal setting.  
  • To be the lead for quality assurance and compliance for the team the Glasgow and the West of Scotland, creating feedback loops so that progress towards objectives and outcomes can be regularly reviewed and accessed. 
  • Ensure team members are taking responsibility for recognising, sharing, recording and articulating the impact of our work. 
  • Engage team members in product innovation and development; encouraging team members to input ideas and test out new approaches. 
  • Recruit, induct and support team members, celebrating and recoginising success and good performance and addressing poor performamnce. 
  • Train and coach team members so that they have the skills, confidence and the knowledge to carry out their roles effectively 
  • Develop budgets for the projects, monitor expenditure and work collobarratively with the Finance team to ensurse that financial record keeping for projects is accurate and up to date. 
  •  Represent Volunteering Matters locally; and in collobration with the Business Development team secure project renewals; alongside developing new business and partnerships opportunities which grow the income of the charity. 
  • To liaise with and report to funders and partners, establishing positive and open relationships with all of our stakeholders 


  • Excellent communication skills and the ability to communicate appropriately and effectively with a range of stakeholders through a variety of means 
  • Strong ability to influence both internally & externally  
  • Strategic thinker who is comfortable adapting between creating the strategy and doing the “hands-on” implementation. 
  • Excellent interpersonal skills to enable effective relationships 
  • Excellent organisational and time management skills 
  • Coaching and facilitation skills 
  • Project management skills 
  • Team Player 
  • The ability to motivate, enthuse and energize yourself and others  
  • Ability to demonstrate integrity and a professional demeanor  
  • Ability to multi-task 
  • Sound judgement 
  • Approachable  

  Experience Required 

  • Experience of building, facilitating and managing high performing teams.  
  • Experience in using the power of storytelling to evidence impact and influence stakeholders 
  • Experience of building effective relationships across organisations  
  • Experience of place-based delivery and development. 
  • Experience of managing networks 
  • Willingness to platform volunteers even if abdicating personal power 
  • Experience of reporting on projects, including budget management 
  • Previous management or leadership experience in the community and voluntary sector. 


Relevant experience and values alignment is more important for this role than specific qualifications 



The post will be home based, or office based. The postholder will need internet access to enable remote working. I.T. equipment and infrastructure will be supplied. There is an expectation that travel across Glasgow and the West will be required. 

This role requires PVG scheme membership. 

This job description is intended to include the broad range of responsibilities and requirements of the post. It is neither exhaustive nor exclusive but while some variations will be expected, these will be at an appropriate level for the role. 

Volunteering Matters Values & Ways of Working:  

In all that we do, Volunteering Matters embrace a philosophy of ‘Freedom within a Framework’ and are guided by our values:  

We are Empowering  

We are Inclusive  

We are Compassionate  

We are Positive  

We are Straightforward  

Diversity & Inclusion:  

Volunteering Matters welcome all applicants and are keen to ensure their team to reflect the diversity of the UK and the communities they serve. They would like to encourage applications from disabled, LGBT and Black, Asian and Minority Ethnic backgrounds.   

 Disability Confident & Reasonable Adjustments:  

We guarantee to interview anyone with a disability whose application meets the minimum criteria for the role. Please provide evidence in your application, which demonstrates that you meet the level of competence required in the “Experience/Skills and attributes” section of this job description. To be considered for a guaranteed interview or to discuss any reasonable adjustments during the process, please state this in your application.   

 GDPR Statement  

If you apply for a role with us, we will retain your contact details including your name, address, email address and phone number to help us manage your application for up to 6 months.  We will not use your personal data for any other purpose or share it with any third party. You can contact us at any point to update your personal information or ask us to delete it from our records.   


To apply please email with your CV, supporting statement and recruitment monitoring form.