Recruitment Monitoring Form

Job Description – Administrator – MK Volunteer Drivers Service

Volunteering Matters  

At Volunteering Matters we use volunteering’s unique power to bring people together and build stronger, more resilient communities across the UK.  

We bring people together to resolve some of society’s most complex issues.  From social isolation and loneliness; improving health and wellbeing; building skills, confidence, and opportunity; to ensuring young people can become change makers in their community, the impact that we make is great.  And we won’t stop until everyone in the UK has the opportunity to thrive.   

People-led and impact driven, we are a national charity that is deeply embedded in local areas across the UK.  We operate in five regions: London and the South East; Wales and the West of England; East of England; the Midlands and North West England; and Scotland and North East England.  We also have an Employee Volunteering Team with over 25 years’ experience, acting as a broker to provide tailor-made solutions to employers. We turn local knowledge and energy into action and progress, building stronger communities and a better future for all. 

This is an exciting time to be joining the team.  We’re changing the way we work to meet new ambitions and make sure our impact continues to grow alongside out business.  

Volunteering Matters Milton Keynes  

Volunteering Matters is the provider for the Volunteer Drivers’ Service in Milton Keynes. Driving schemes are a lifeline to some older and more vulnerable people who find it hard to get out of the house. Volunteer drivers support people to medical appointments, including hospital, local surgeries, dentists and opticians. Volunteer drivers are recruited, trained, and supported by Volunteering Matters. The MK Volunteer Drivers’ Service also encompasses Telephone Befrienders in its volunteering offering.  Providing a catch-up call to vulnerable older people to ascertain their needs. 

Presently, we are responding to the local need supporting journeys to Covid-19 vaccinations, vital medical appointments, errands, and for vulnerable and critical worker children.  Alongside supporting older and isolated persons remotely by telephone befriending. 

Volunteering Matters in Milton Keynes also delivers Grandmentors, an intergenerational mentoring project for care experienced young people, Stepping Stones, a mentoring project supporting children and young people transitioning from long-term inpatient mental health settings through mentoring, and RSVP – Retired and Senior Volunteer Programme, part of a wider national family of volunteer-led projects which in MK offers a Pen and Brush Group and a grief and loss café. 

Volunteering Matters requires an experienced Administrator to join the Milton Keynes Team with a primary focus on the MK Volunteer Driver’s Service, but also encompassing wider support of the other delivery areas in the team. We are looking for someone who can work flexibility and demonstrate an understanding and commitment to our organisational values.   

Purpose of the role 

To provide efficient and effective administrative support to the Delivery Team in Milton Keynes 

Key Duties: 

  • Providing  business support to this will include answering the telephone, taking messages and signposting accordingly, taking minutes and notes at meetings, writing and replying to letters and e-mails   
  • Supporting with onboarding volunteers and beneficiaries   
  • MaintainIing accurate records, including inputting data and regularly auditing data on a database and spreadsheets  
  • Processing volunteer applications and collecting references in accordance with organisational processes and data protection regulations 
  • Supporting the Delivery Team to collect monitoring and evaluation data for Volunteering Matters projects and programmes  
  • Supporting the Delivery Team’s compliance record-keeping, maintaining Data Protection, Health and Safety and Safeguarding records  
  • Assisting with finance related tasks including producing and processing invoices, raising purchase orders, monitoring payments and deliveries, administering volunteer expenses and maintaining accurate financial records  
  • Assisting with the effective distribution of information to volunteers, colleagues and external agencies, including large scale mailings and e-bulletins to volunteers  
  • Contributing to joint working and teamwork across Volunteering Matters 

Experience/Skills and attributes: 

  • Good, accurate administration skills, including keyboard, word processing and data entry skills  
  • Excellent communication skills, both oral and written, including telephone and reception skills  
  • Good working knowledge and proven proficiency in using key software including Office 365, Microsoft Word, Outlook, Teams and Excel, and competence in the use of databases and web-based applications such as Canva. 
  • Good financial administration and numeracy skills  
  • Proven planning, time management and organisational skills    
  • Ability to work on own initiative    
  • Proven experience of working effectively as part of a team   
  • A demonstrable commitment to high standards of customer care   
  • Understanding of and commitment to Equality and Diversity  
  • Understanding of and commitment to Data Protection and confidentiality.  
  • Understanding of and commitment to Safeguarding   

The job description is intended to include the broad range of responsibilities and requirements of the post. It is neither exhaustive nor exclusive but while some variations will be expected, these will be at an appropriate level for the role. 

Volunteering Matters is committed to Equal Opportunities. 

As users of the disability symbol, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancies. 

As an organisation which prides itself on inclusiveness, we aim to make our recruitment process as accessible as possible. Therefore, if you would prefer to submit your expression of interest in a way other than a standard cover letter, please contact us to discuss what would work best for you. 

Benefits package: Pension, unlimited annual leave, fully flexible working, cycle to work & season ticket loan. 

To apply please email with your CV, supporting statement and recruitment monitoring form.  

Your supporting statement is of equal importance to us as your CV and is a key part of our shortlisting process. It is an opportunity for you to outline your experience and credentials directly to the details of the post. 

Volunteering Matters is committed to the provision of equal opportunities in employment and accordingly wishes to ensure that no job applicant is treated less favourably on unjustifiable grounds. To assist in the monitoring of our performance in relation to equal opportunities you are requested to complete the enclosed monitoring form. The questionnaire is for statistical purposes only. Upon receipt it will be separated from your CV and cover letter and will not form part of the selection process. 

Please note: Due to the volume of applications we receive if we have not contacted you by the interview date it means that on this occasion, we are unable to take your application further. 

GDPR Statement
If you apply for a role with us, we will retain your contact details including your name, address, email address and phone number to help us manage your application for up to 6 months.  We will not use your personal data for any other purpose or share it with any third party. You can contact us at any point to update your personal information or ask us to delete it from our records.