Engagement Manager (Edinburgh)

Everyone in the UK should have the opportunity to thrive. So we bring people together to overcome some of society’s most complex issues through the power of volunteering. Come and join our team.

Engagement Manager
Permanent Contract
Job Ref: V486
Fulltime role: 35 hours
Salary: £25,000
Start date: January 2024
Location: Locally homebased (regular travel in Edinburgh)
Closing date: Extended to 25th January 2024
Interviews: TBC

About Volunteering Matters

Volunteering Matters is a national volunteering and social change charity. We harness the unique power of volunteering to bring people together and build stronger, more resilient communities across the UK.

By bringing people together, we aim to resolve some of society’s most complex issues and have a real impact in communities. From tackling social isolation and loneliness; improving health and wellbeing; building skills, confidence and opportunities; and ensuring young people can become change makers in their community.

Information about the role

Purpose of the role

Volunteering Matters are looking for a talented, dynamic, and professional Engagement Manager to join our team in the City of Edinburgh. The right candidate would be someone who can work flexibly, is driven, and able to demonstrate a strong understanding and commitment to our organisational values.

In this role, you will support the delivery and development of our established Family Supporters programme across the City of Edinburgh. Family Supporters is an effective mentoring programme which offers practical, emotional, and social support to parents and families across Edinburgh, empowering them to face a range of life challenges and issues.

We recruit, train and match dedicated, local volunteers to help families every step of the way, spending 1-1 time together on a personalised set of goals chosen by the family, for the family. The programme supports parents and families in lots of ways such as improved living standards, budgeting skills, healthier eating, better school life and behaviour, help to access Education, Employment or Training, access to physical and mental health and wellbeing resources/aid, as well as introducing parents to community resources, to name a few.

Further information on Family Supporters Edinburgh can be found on the Volunteering Matters website.

 Key Duties:

  • Consistently role modelling and displaying Volunteering Matters organisational values
  • Contribute to effective teamwork across the regional team and the wider charity, in line with our “flexible working by default” and “self-managed teams” philosophy
  • Deliver and develop the Family Supporters programme across the City of Edinburgh, meeting ambitious targets and milestones, ensuring all families engaged achieve positive outcomes
  • Establish and maintain effective working relationships with internal and external stakeholders including colleagues, volunteers, families, social work, NHS, Education partners, third sector organisations and others.
  • Effective recruitment, selection, training, and ongoing support of a diverse pool of talented and dedicated volunteer mentors from a wide cross-section of the community
  • To maintain Volunteering Matters standards around quality and effective Volunteer Management
  • To manage all elements of family’s experience, from referral to completion of their support journey
  • To manage the risk assessment, safeguarding, quality assurance and audit processes as appropriate
  • Ensure monitoring, impact and evaluation information is collected and that Family Supporters meets it’s agreed targets, reporting format and schedule. Assist the Project Manager by preparing Impact Reports.
  • Administration tasks including maintaining effective and accessible records, the use of Microsoft Office, Teams, Zoom and other software such as Canva (use to develop relevant promotional material and information)

Skills / Knowledge Required:

Excellent knowledge & understanding of the life challenges and issues that families face in Scottish society including an understanding of “The Promise”.

  • Excellent knowledge & understanding of the life challenges and issues that families face in Scottish society including an understanding of “The Promise”.
  • An understanding of how to assess the needs of an individual using a person-centered approach
  • Excellent written and verbal communication skills including being able to have strategic conversations with partners and stakeholders one minute, and talk to an anxious or unsure parent the next
  • Excellent people skills with the ability to build professional, long-term relationships with various stakeholders, to influence and motivate others
  • Excellent organisational skills including strong attention to detail, the ability to manage a busy workload, and prioritise effectively
  • Excellent IT skills including the use of Office 365, Microsoft Teams and other software packages
  • A creative approach to problem solving, an ability to work independently and use own initiative

Experience Required

  • Significant experience working directly with families, particularly those who face life challenges
  • Experience in all aspects of effective Volunteer Management (recruitment, training, support)
  • Experience developing strong working relationships, with a range of internal and external stakeholders
  • Experience of project management, achieving goals, managing a busy workload and working to deadlines
  • Experience of measuring the impact of mentoring/volunteering, and understanding the results
  • Understanding of and full commitment to Equality, Diversity, and Inclusion


Relevant experience and values alignment is more important for this role than specific qualifications.

Our Values & Way of Working:

Volunteering Matters offer flexible working by default. This means that our staff have significant flexibility when it comes to place of work, working days and hours, and are empowered with the responsibility of managing their own diary and workload.

Part of your working week will be based in local communities within the City of Edinburgh, meeting families, volunteers, and other stakeholders. For the remainder of the time, you will work from our City of Edinburgh office, or from home (must be local to Edinburgh).

If working from home, you will need good internet access and a suitable home working environment. All I.T. equipment, mobile phone and other infrastructure will be supplied.

At Volunteering Matters, we embrace a philosophy of ‘Freedom within a Framework’ and are guided by our organisational values at all times:

We are Empowering.

We are Inclusive.

We are Compassionate.

We are Positive.

We are Straightforward

We are looking for a candidate who can evidence these characteristics in their application and at interview.

Employee Benefits

Volunteering Matters ambition is to be the best place to work in the charity sector. We offer a wide range of employee benefits which include:

  • Fully flexible working
  • Unlimited annual leave allowance to achieve a positive work-life balance
  • Cycle to Work scheme
  • Interest free season ticket loan (public transport)
  • Competitive and supportive maternity/adoption/family leave provision
  • Competitive and supportive sick leave provision
  • Access to our free Employee Assistance line (provided by CiC Wellbeing)
  • An organisational “Wellbeing Promise”

Diversity & Inclusion

Volunteering Matters welcomes all applicants and are keen to ensure our team reflects the diversity of the UK and the communities we serve. We encourage applications from disabled, LGBT and Black, Asian and Minority Ethnic backgrounds, along with candidates with any protected characteristics and from disadvantaged groups.

Disability Confident & Reasonable Adjustments:

We guarantee to interview anyone with a disability whose application meets the minimum criteria for the role. Please provide evidence in your application, which demonstrates that you meet the level of competence required in the “Experience/Skills” section of this advert.

To be considered for a guaranteed interview or to discuss any reasonable adjustments during the process, please state this in your application or contact join@volunteeringmatters.org.uk for more information.

We have also committed to the following pledges which positively encompass our recruitment and selection processes and methodology: The Promise, Show The Salary, Salary History.

 GDPR Statement

If you apply for a role with us, we will retain your contact details including your name, address, email address and phone number to help us manage your application for up to 6 months.  We will not use your personal data for any other purpose or share it with any third party. You can contact us at any point to update your personal information or ask us to delete it from our records.

How to apply



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